Support

IP Kids App — Intuition Process Mobile Application

Need a hand? Most questions are answered below. For anything else, our team is happy to help.

Contact us

Email techops@in.artofliving.org and we'll get back to you as soon as we can. Please include the mobile number used at program registration (never share the OTP itself) and a short description of the issue, so we can help you faster.

Common issues

I can't sign in

Sign in with the mobile number given at Intuition Process program registration — the app sends a one-time password (OTP) to that number. If you registered very recently, note that login activates within 45 minutes of program registration. If the number isn't recognised after that, it may differ from the one used at registration — email us and we'll check.

I didn't receive the OTP

Check that the phone with that SIM has signal, wait a minute, then request the OTP again. If it still doesn't arrive, email us with the mobile number and we'll investigate.

We were signed out on one device

The app works on one device at a time — signing in on a new device signs the previous one out. This is expected behaviour and keeps the account safe.

Is there a separate parent login?

No — parents and children share the child's login, using the mobile number provided at registration. The teacher sign-in on the welcome screen is for Intuition Process teachers only.

I can't join a live session

Live sessions open from the card on the home screen at the scheduled time. Make sure the app is up to date and you have a stable internet connection. If a session card doesn't appear, your teacher may not have scheduled one yet.

How do I change my registered mobile number?

A child or parent can edit the login mobile number a limited number of times from the app. If you've reached that limit or need help, email us.

How is my child's data handled?

See our Privacy Policy — it explains, with special emphasis on children's privacy, what we collect and why. Our Terms of Use cover everything else.

Questions about the program itself?

For questions about the Intuition Process program — batches, timings, or new registrations — request a callback and our team will reach out.